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Creating and moderating communities

How do I set up my community and see how it's growing?

Beyond its settings, a community has three pages that help you run it: a team page that shows who runs it, a Setup guide for welcoming your first members, and insights that show where members come from. You'll find each one in the community's ⋯ menu.

Who runs this community

Anyone who can see a community can open its team page. Select Who runs this in the ⋯ menu, or the Who runs this community link beside the community's rules. It shows:

  • Everyone with an owner or moderator role, and how long they've been members.
  • About the team, an introduction written by the owner, if there is one.

Roles come from community permissions. They don't show that anyone is officially connected to a project or token.

If you're the owner, write the introduction in Community settings, under Details, in Team introduction (optional). Use at least 10 characters and up to 2,000, then select Save team introduction. Select Preview team page to see how it looks.

Setup guide

Only the owner sees the Setup guide in the ⋯ menu. It has two steps:

  1. Welcome thread: select Write a welcome thread and publish it, or choose a thread you've already published. Select Pin and continue to pin it to the top of your community.
  2. Share: select Copy project link and share the link where your audience already is. Then select I have shared the project.

You need a pinned welcome thread before you can finish the Share step. Visits from the link appear as project-share in your insights.

Community insights

Owners and moderators can select Community insights in the ⋯ menu. Choose 7 days, 30 days or 90 days to see:

  • Visitors: browsers that opened the community.
  • Joined: accounts that joined in that period. Pending join requests don't count.
  • Participated: those new members who started a thread or replied.
  • Returned: those new members who came back at least 24 hours after joining.

Where new members come from breaks these numbers down by the first place nook saw each visitor come from, such as your share link, the Communities page or another website.

Visits by owners and moderators aren't counted. Visitors are browsers and the other numbers are accounts, so nook doesn't show conversion rates. Blocked scripts and cleared cookies can leave gaps, and history is kept for 90 days.

Still need help?

Contact support and we'll get back to you.